FAQ's and How to Place an Order

How to Place an Order

  1. Download our current availability sheets. Inventory will be updated every Tuesday.
    Plant Availability-LAST WEEK FOR ONLINE ORDERS! Cut off time is Friday, July 3rd at midnight.
    Pot Availability - LAST WEEK FOR ONLINE ORDERS! Cut off time is Friday, July 3rd at midnight

  2. Fill in the form indicating what items you would like to purchase, and the quantity of these items. The prices displayed include HST. 

  3. Include your Name, Phone Number, mailing address, and E-mail address in the contact section. After placing your first order, we will create a customer profile for you. You will receive a client ID number to use for future orders, and we will have a record of what plant babes you purchased and when, and this will help us provide ongoing support for your plant babes. All customer information that we collect is kept confidential. Please see our Privacy Policy for details.

  4. Once you have completed your order form, attach the file and send an email to contact@plantguelph.com.

  5.  Send payment via e-transfer to the store's email, contact@plantguelph.com. In the message, you MUST include your name and contact information again. Once we have received both your order form and payment, we will deposit the funds, and send an emailed receipt of your purchase.

  6. Once your order has arrived at the store, we will text or call to arrange pickup or delivery. Orders less than $75 will be curbside pickup, orders over $75 can be delivered (in Guelph only), or curbside pickup depending on your preference. 

FAQ's

Q. How do I get my plants?

A. Once your order has arrived at the store, we will contact you to arrange pickup or delivery. 
For curbside pickup, please use the driveway to the West Parkade (71-129 Macdonell St). Park your car in either a '15 Minute Patient Drop Off' zone located at the entrance, or in the West Parkade. Parking in the parkade is free at this time. Once you have arrived, please remain in your vehicle, and call us and let us know your name, where you are parked, and what your vehicle make is. 
Plant's address and location can be found on our Contact page.

*To help minimize exposure, we ask that unless you are conducting business at either World News, Buck or Two, or at Rexall, that you DO NOT enter the mall. You will NOT be granted access to the store, and we are not operating as retail space at the moment.* 

 

Q. Are you shipping plants?
A. No, due to a shortage of staff and in an effort to minimize exposure, all orders are pickup or in Guelph delivery only. 

 

Q. Can I come into the store and choose from the selection?
A. No, in compliance with Public Health, we cannot allow access to the store at this time. Plant will reopen as a retail store once it has been deemed safe to do so. 

Q. Can I place a special request?
A. You can always inquire if we carry an item you are searching for, however, we do not get to choose what our suppliers are growing, and cannot guarantee if or when it will be available if it is not on our current availability list. 

Q. I am placing a larger order or a group order, is there special pricing or discounts?
A. We understand how beneficial houseplants are for both mental and physical health, especially during times like these,  and so we price our items as fairly as possible and maintain consistency for all of our valued clients. 

Q. If I change my mind can I return or get a refund?
A. Due to the pandemic and as we attempt to minimize exposure and risk to both our customers, our suppliers, and ourselves, all sales are final sales. We will refund any items that do not make the delivery truck. 

Q. If I order a plant and it begins to die, what do I do?
A. We understand that plants are perishable, and therefore offer ongoing support through our Plant Diagnosis Page. We encourage you to fill out the form and get in contact as soon as you notice something off with your plant babe to ensure better success in reviving it. 

Q. I want to place an order, but I don't know what type of plant will live in my house. Can I contact someone to talk about it?
A. If you are not sure where to start, please see our Plant Recommendations page. Our availability list is organized into light requirements for your convenience, and all plants will come labelled with proper care and watering instructions.
If you would like to speak to an associate regarding a possible order, please call or email with your inquiry. We will get back to you as soon as we are able, and appreciate your patience in our response as we are still trying to figure this process out :)